The intermediate level ITIL v3 Planning, Protection and Optimization course offers a role based hands-on experience and in-depth coverage of the Planning, Protection and Optimization cluster of processes and functions according to ITIL v3. An interactive approach is used combining lecture, discussion and exercises. Course Objectives: Service Management as a practice The following processes across the Service Lifecycle pertaining to the practice elements within Planning, Protection & Optimization: Capacity Management, Availability Management, IT Service Continuity Management, Information Security Management, Demand Management, Risk Management for Service Planning, Protection & Optimization Common Service Operation activities related to Planning, Protection & Optimization Functions to be performed within Planning, Protection & Optimization Planning, Protection & Optimization roles and responsibilities Technology and implementation considerations Challenges, Critical Success Factors and risks Continual Service Improvement as a consequence of effective Planning, Protection & Optimization Who should attend: IT managers, operational staff, and others requiring a deeper knowledge of or who are involved in the Planning, Protection and Optimization cluster of processes and functions. Exam & Certification: ITIL v3 Planning, Protection and Optimization Delivery: Instructor-led classroom or virtual classroom Duration: 5 Days ITIL Expert™: Earn 4 credits PMI PDUs: Earn 35 PDUs Prerequisites: An ITIL v3 Foundation certificate and preferably two years work experience in an IT Service Management environment.