Introduction
The intermediate level ITIL� v3 (version 3) Service Capability Module Release, Control & Validation offers candidates, the ability to obtain role-based hands-on experience in a specific cluster of processes according to ITIL v3. This 5-day training includes an optional exam. Passing this exam adds 4 credits towards the 22 required credits to enter the advanced level in IT service management certification based on ITIL v3. Each module of the capabilities series covers a specific cluster of ITIL v3 processes tailored to relevant roles.
Course Approach
During this 5-day instructor-led course, participants will obtain knowledge and hands-on experience in Release, Control & Validation. A mixed balance of practical assignments and lecturing reinforce knowledge learning and boost capabilities on the subject. Interactive lessons and lectures prepare participants for the optional exam: ITIL v3 Capability Module Release, Control & Validation.
Main Objectives
Candidates can expect to gain competencies in the following upon successful completion of the course:
- Service management as a practice.
- The following processes across the Service Lifecycle pertaining to the Capability of Release, Control and Validation: Change Management, Service Release and Deployment Management. Service Validation and Testing, Service Assetand Configuration Management. Knowledge management and service request fulfillment and evaluation.
- Common service operation activities related to Release, Control and the Validation processes.
- Organizing for service operation which describe functions to be performed within Release, Control and the Validation processes.
- Release, Control and Validation process roles and responsibilities.
- Technology and implementation considerations.
- Challenges, critical success factors and risks.
- CSI as a consequence of effective Release, Control and Validation processes.
Target Audience
The course ITIL v3 Capability Module Release, Control & Validation is targeted towards existing holders of the ITIL v3 Foundation certificate who want to gain in-depth knowledge and hands-on experience in Release, Control & Validation. Candidates who wish to certify for ITIL v3 at intermediate or advanced levels can earn 4 credits by passing the optional exam.
Duration
The ITIL v3 Capability Module Release, Control & Validation is a 5-day course that includes the optional 90 minute multiple choice exam.
Prerequisites
An ITIL v3 Foundation certificate and preferably about two years work experience in an IT service management environment.
Number of Participants
The maximum group size for this course is 16 participants.
Certification
This course prepares the participant for the official ITIL� v3 Capability Module Release, Control & Validation exam (optional). Participants who wish to take the exam are prepared through a practice exam and instructor feedback. The exam is a complex multiple choice, multi-part, scenario based test for which 90 minutes is allowed to complete it. Students who pass the exam will receive the ITIL v3 Capability Module Release, Control & Validation Certificate in IT Service Management.
PMI Professional Development Units
Quint Wellington Redwood is recognized by PMI as a Global R.E.P. Participation to this course qualifies for 35 Professional Development Units (PDUs). For more info see
www.pmi.org.