ITIL v3 Foundation Bridge e-Learning

Price: USD 149.00

Quint Wellington Redwood or “Quint” is a leading independent organization consultancy firm entirely dedicated to resolving IT-related organizational challenges. We provide our services all over the world, operating in more than 49 countries, spread across four continents. Quint focuses on strategy, sourcing and service management, creating and implementing best practices worldwide. Quint provides consultancy, measurement and education across the Business-IT management domains.

Quint’s clients are leading organizations from all industries, which strongly depend on IT. They rely on Quint to make a difference in achieving integrated management of their business and IT domains, resulting in strategic advantage over their competitors. A strong commitment in the execution of our advice is the key to our “Dare to Challenge” identity.

ITIL

The Information Technology Infrastructure Library (ITIL®) is a set of integrated, process-based, best practice framework, developed by the United Kingdom’s Office of Government Commerce (OGC), for the purpose of managing IT services in an organization.

Today, ITIL is the most widely accepted approach to IT service management in the world.

Course Approach

ITIL v3 Foundation Bridge is developed for students to update their ITIL skills and vocabulary from ITIL v2 Foundation standards to those in the newly-released ITIL v3 Foundation.

Quint’s ITIL v3 Foundation Bridge e-Learning provides an effective and flexible learning environment for anyone interested in understanding the principles and core elements of the service-oriented approach to IT Service Management according to the ITIL best practice framework. The courseware combines the flexibility of learning in self-paced and anytime-anywhere environment.

Our course combines the best of online interactivity, and engaging course design by employing sound instructional strategy and multimedia elements, practices and quizzes to provide an easy way for course participants to learn ITIL, and eventually gain ITIL v3 Foundation Bridge certification.

Objectives

Improvise and extend the processes taught in ITIL v2 Foundation.
Identify the role of ITIL Service Management (ITSM) in the business environment.
Identify the similarities and differences between ITIL v2 Foundation and ITIL v3 Foundation.
Identify the key concepts and activities related to each of the service lifecycles.
Identify the benefits and activities of implementing each of the service lifecycles.

Duration

This is a 7.5-hour flexible and self-paced learning courseware, where participants, upon registration are given a 6-months timeframe to learn at their own time and pace.

Target Audience

The ITIL v3 Foundation Bridge e-Learning course is specifically designed for those who already have the ITIL v2 certification. This course is also targeted to organizations with employees, as well as individuals, who prefer to learn at their own pace at anytime and anywhere. The target groups include managers and staff of IT service centers i.e. computer centers, help desks as well as application and project managers; business managers; and managers who are interested in acquiring the knowledge on ITIL best practices and ITIL certification.

Prerequisites

Must possess ITIL v2 Foundation Certification and experience in IT or related fields is recommended.

Course Outline

The courseware is based on principles detailed out in the IT Service Management book. Our ITIL v3 Foundation Bridge e-Learning course is developed based on APMG-accredited materials. The course consists of 5 modules and features examination preparation guide and practices as well as mock examinations. The course outlines includes in-depth introduction of:

Service Strategy
- Assets
- Service Strategy Process
- Service Portfolio Management
- Business Case
- Demand Management
Service Design
- Service Design Package
- Service Design Aspects
- Sourcing Approaches
- Service Catalogue Management
- Information Security Management
- Supplier Management
Service Transition
- Change Management
- Service Asset and Configuration Management
- Knowledge Management
- Release and Deployment Management
- Service Validation and Testing
Service Operation
- Balance
- Definitions
- Service Desk
- Event Management
- Request Fulfillment
- Access Management
- Problem Management
- Service Operation Overview of Functions
- Technical Management and Applications Management
Continual Service Improvement
- CSI Model and Process
- Measurements
- Roles

System Requirements

Broadband Internet connection: 512KB and above
Computer configuration
- Pentium IV 1.1 GHz, 512 MB of RAM and above
- Multimedia soundcard
- Internet Explorer 5 and above (cookies enabled and pop-up blocker disabled recommended)
- Macromedia Flash Player 7.0 and above
- Compatible speakers and/or headset

Why Quint Wellington Redwood?

Quint is a global organization that has specialized in ITIL Education, Consulting and Measurement solutions for over 17 years.
Quint teaches over 17,000 students per year.
Quint trainers have proven to achieve the best exam pass rates, and Quint trainers have extensive practical experience on the topics they teach.

For further information, please visit www.quintgroup.com


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