Quint Wellington Redwood or “Quint” is a leading independent organization consultancy firm entirely dedicated to resolving IT-related organizational challenges. We provide our services all over the world, operating in more than 49 countries, spread across four continents. Quint focuses on strategy, sourcing and service management, creating and implementing best practices worldwide. Quint provides consultancy, measurement and education across the Business-IT management domains.

Quint’s clients are leading organizations from all industries, which strongly depend on IT. They rely on Quint to make a difference in achieving integrated management of their business and IT domains, resulting in strategic advantage over their competitors. A strong commitment in the execution of our advice is the key to our “Dare to Challenge” identity.

ITIL

The Information Technology Infrastructure Library (ITIL®) is a set of integrated, process-based, best practice framework, developed by the United Kingdom’s Office of Government Commerce (OGC), for the purpose of managing IT services in an organization.

Today, ITIL is the most widely accepted approach to IT service management in the world.

Course Approach

ITIL v3 Awareness is developed for those who would like to know about ITIL, in general. Awareness will help individuals and businesses realize their options in terms of expanding businesses, enhancing knowledge, organizational management as well as for improvements. Awareness can eventually make people understand the importance and the need for ITIL in their businesses. 

Quint’s ITIL v3 Awareness e-Learning provides an effective and flexible learning environment for anyone interested in understanding the principles and core elements of the service-oriented approach to IT Service Management according to the ITIL best practice framework. The courseware combines the flexibility of learning in self-paced and anytime-anywhere environment.

Our course combines the best of online interactivity, and engaging course design by employing sound instructional strategy and multimedia elements, to provide an easy way for course participants to know about ITIL, and eventually realize the need to gain ITIL v3 Foundation certification.

Objectives

• Introduce the ITIL best practice framework.
• Introduce the role of ITIL Service Management (ITSM) in the business environment.
• Introduce the key concepts related to each of the service lifecycles.

Duration

This is a 4-hour flexible and self-paced learning courseware, where participants, upon registration are given a 6-months timeframe to learn at their own time and pace.

Target Audience

The ITIL v3 Awareness e-Learning course is specifically designed for organizations with employees, as well as individuals, who prefer to learn at their own pace at anytime and anywhere. The target groups include managers and staff of IT service centers i.e. computer centers, help desks as well as application and project managers; business managers; and managers who are interested in acquiring the basic knowledge on ITIL best practices.

Prerequisites

There is no mandatory prerequisites, although experience in IT or related fields is recommended.

Course Outline

The courseware is based on principles detailed out in the IT Service Management book. Our ITIL v3 Awareness e-Learning course is developed based on APMG-accredited materials. The course consists of 5 modules and includes learning-friendly features like Journals, Glossary and Study Notes. The course outlines includes the introduction of:

1. Service Strategy
   • Service Portfolio Management
   • Demand Management
      
2. Service Design
   • Service Level Management
   • Service Catalogue Management
   • Capacity Management
   • Availability Management
   • IT Service Continuity Management
   • Information Security Management
   • Supplier Management
      
3. 3. Service Transition
   • Change Management
   • Service Asset and Configuration Management
   • Release and Deployment Management
   • Knowledge Management
      
4. Service Operation
   • Service Desk
   • Event Management
   • Incident Management
   • Request Fulfillment
   • Access Management
   • Problem Management
   • Technical Management and Applications Management
   • IT Operations Management
   • Overlap of Functions
      
5. Continual Service Improvement
   • Models and Processes
   • Activities

System Requirements

• Broadband Internet connection: 512KB and above
• Computer configuration
  • Pentium IV 1.1 GHz, 512 MB of RAM and above
  • Multimedia soundcard
  • Internet Explorer 5 and above (cookies enabled and pop-up blocker disabled recommended)
  • Macromedia Flash Player 7.0 and above
  • Compatible speakers and/or headset

Why Quint Wellington Redwood?

• Quint is a global organization that has specialized in ITIL Education, Consulting and Measurement solutions for over 17 years.
• Quint teaches over 17,000 students per year.
• Quint trainers have proven to achieve the best exam pass rates, and Quint trainers have extensive practical experience on the topics they teach.

For further information, please visit www.quintgroup.com