ITIL V3 Intermediate: Service Strategy

PDU: 28	Course Location: Amsterdam	Price: EUR 1960.00
Course Duration: 4	Course Date: 15 Mar 2010 - 18 Mar 2010

The intermediate level ITIL v3 Service Strategy course offers the ability to specialize in the Service Strategy stage of the ITIL v3 Service Lifecycle. It covers an introduction to the Service Lifecycle, the principles, processes, functions and activities within the Service Strategy stage of the ITIL Service Lifecycle, along with technology and implementation considerations. This lifecycle stage focuses on the value of IT-services and how to achieve alignment with business goals. An interactive approach is used combining lecture, discussion and exercises.

Course Objectives:

Leading discussions on Service Strategy
Defining services and market spaces
Conducting strategic analysis
Applying Financial Management
Managing demand
Driving strategy through the Service Lifecycle
Understanding Critical Success Factors and risks

Who should attend:

IT managers, operational staff, and others requiring a deeper knowledge of or who are involved in the Service Strategy stage of the Service Lifecycle and the affected processes and functions.

Exam & Certification:

ITIL v3 Service Strategy

Delivery:

Instructor-led classroom or virtual classroom

Duration: 4 Days

ITIL Expert™: Earn 3 credits

PMI PDU s: Earn 28 PDUs

Prerequisites:

An ITIL v3 Foundation certificate and preferably two years work experience in an IT Service Management environment.


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