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ITIL v2 Practitioner Support & Restore
PDU: 35Course Location: Kuala LumpurPrice: MYR 7500.00
Course Duration: 5Course Date: Available Upon Request
The ITIL Practitioner Support & Restore course focuses on how to optimize the quality of service by applying several ITIL best practices. You will be able to respond more effectively to Incidents and Problems as well as proactively prevent their occurrence.
   
ITIL v2 Practitioner Release and Control
PDU: 35Course Location: Kuala LumpurPrice: MYR 7500.00
Course Duration: 5Course Date: Available Upon Request
The ITIL Practitioner Release & Control course focuses on how to get and remain in control of your IT services. With the provisioning and review of accurate information, you can gain control and stay in control while releasing new functionality.
   
ITIL v2 Practitioner Agree and Define
PDU: 35Course Location: Kuala LumpurPrice: MYR 7500.00
Course Duration: 5Course Date: Available Upon Request
The ITIL® Practitioner Agree & Define course focuses on how to respond more effectively to customer requests and issues as well as proactively prevent their occurrence. This includes being able to organize an effective Service Level and Financial Management environment. An interactive approach is used combining lecture, discussion and exercises.
   
ITIL v2 Practitioner Plan and Improve
PDU: 35Course Location: Kuala LumpurPrice: MYR 7500.00
Course Duration: 5Course Date: Available Upon Request
The ITIL Practitioner Plan & Improve course focuses on how to ensure that future business requirements and IT opportunities are aligned. Planning ahead and continuously improving are essential. Through the processes Availability Management and Capacity Management you can plan for, monitor and improve Service Delivery.
   
Certified Outsourcing Professional Master Class
PDU: 0Course Location: Kuala LumpurPrice: MYR 17000.00
Course Duration: 4Course Date: Available Upon Request
   
Management of Change
PDU: 0Course Location: Kuala LumpurPrice: MYR 4000.00
Course Duration: 2Course Date: Available Upon Request
   
ITIL v3 Foundation
PDU: 21Course Location: Kuala LumpurPrice: MYR 4424.00
Course Duration: 3Course Date: 06 Sep 2010 - 08 Sep 2010
The ITIL v3 Foundation course introduces the principles and core elements of IT Service Management (ITSM) based on the ITIL v3 set of best practices.
   
Business Information Management Foundation
PDU: 14Course Location: Kuala LumpurPrice: MYR 4624.00
Course Duration: 2Course Date: 13 Sep 2010 - 14 Sep 2010
   
Sourcing Governance Foundation
PDU: 14Course Location: Kuala LumpurPrice: MYR 3500.00
Course Duration: 2Course Date: 16 Sep 2010 - 17 Sep 2010
The Sourcing Governance Foundation course provides a basic knowledge of what the main concepts of Outsourcing and Sourcing Governance are and how they can be applied. Outsourcing IT services has changed the management context for providing the business with the IT services it needs. Operational control is transferred into management of commercial relationships, contracts and coordination of the services from specialized suppliers.
   
Performance Based Service Management
PDU: 0Course Location: Kuala LumpurPrice: MYR 9000.00
Course Duration: 3Course Date: 20 Sep 2010 - 22 Sep 2010
   
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